Privacy Policy
Sunflex Solar
Last updated: 1 July 2026
Sunflex Solar respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, request a quote, make an enquiry, purchase a solar or battery system, or otherwise interact with us.
1. Personal Information We Collect
We may collect personal information including, but not limited to:
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your name
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phone number
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email address
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residential or installation address
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billing or payment details
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property details relevant to solar or battery installation
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electricity usage information or energy bills provided by you
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roof photos, meter box photos, switchboard photos, or other site-related images
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details about your enquiry, quote, consultation, installation, warranty, or support request
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communications between you and Sunflex Solar
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website usage information, including cookies, analytics data, IP address, browser type, device information, and pages visited
We only collect personal information where it is reasonably necessary for our business activities.
2. How We Collect Personal Information
We may collect personal information when you:
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complete an enquiry form or quote request form
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contact us by phone, email, website, social media, or other channels
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book a consultation or site assessment
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provide electricity bills, photos, or property information
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accept a quote or proceed with an installation
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request warranty, support, maintenance, or after-sales assistance
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subscribe to updates, promotions, or marketing communications
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interact with our website, online forms, advertising, or digital platforms
Where possible, we collect personal information directly from you.
3. Why We Collect and Use Personal Information
We collect and use personal information for purposes including:
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responding to enquiries
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preparing solar, battery, or energy solution quotes
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assessing your property and energy needs
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arranging consultations, site assessments, installations, and inspections
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processing orders, invoices, payments, rebates, STC discounts, and related documentation
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communicating with you about your project
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providing customer service, warranty support, maintenance, and after-sales assistance
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improving our website, services, marketing, systems, and customer experience
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sending promotional material, offers, updates, or information where permitted
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meeting legal, regulatory, insurance, safety, and compliance obligations
4. STCs, Rebates, Finance and Installation Partners
Where relevant to your solar or battery project, we may use your personal information to assist with:
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STC discount processing
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rebate eligibility checks or applications
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grid connection requirements
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installation scheduling
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product ordering
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warranty registration
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finance applications, where requested by you
This may require sharing relevant information with trusted third parties involved in your project.
5. Disclosure of Personal Information
We may disclose personal information to third parties where reasonably necessary for our business operations, including:
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licensed installers, electricians, contractors, and subcontractors
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solar and battery product suppliers
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finance providers, where you request finance
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STC, rebate, certificate, or compliance processing providers
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energy retailers, network providers, or metering providers where required for connection or project completion
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payment processors, accountants, bookkeepers, insurers, or professional advisers
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IT, website, cloud storage, CRM, email, analytics, and marketing service providers
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government bodies, regulators, or law enforcement agencies where required by law
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any other party where you have provided consent
Sunflex Solar will not sell your personal information.
We will not disclose your personal information to a third party without your consent, unless the disclosure is required or permitted by law, or is reasonably necessary to provide our services to you.
6. Marketing Communications
We may use your contact details to send you information about our services, promotions, energy updates, offers, or relevant solar and battery information.
You may opt out of marketing communications at any time by following the unsubscribe instructions in the communication or by contacting us directly.
Even if you opt out of marketing, we may still contact you about current quotes, installations, warranties, accounts, safety matters, or service-related communications.
7. Cookies, Website Analytics and Online Advertising
Our website may use cookies, tracking pixels, analytics tools, and similar technologies to improve website performance, understand visitor behaviour, measure advertising effectiveness, and provide a better user experience.
These tools may collect information such as your IP address, browser type, device information, pages visited, time spent on the website, and interactions with online forms or advertisements.
You can adjust your browser settings to block or delete cookies. However, some parts of our website may not function properly if cookies are disabled.
8. Third-Party Websites
Our website may contain links to third-party websites.
Sunflex Solar is not responsible for the privacy practices, content, accuracy, or security of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.
9. Overseas Disclosure
Some of our service providers, including cloud storage, CRM, analytics, marketing, website, or email platforms, may store or process information using servers located outside Australia.
Where we use these providers, we take reasonable steps to ensure personal information is handled securely and in accordance with applicable privacy obligations.
10. Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
This may include physical, electronic, administrative, and technical safeguards such as secure systems, password protection, restricted access, secure data storage, and controlled access to customer records.
However, no method of internet transmission or electronic storage is completely secure. While we take reasonable steps to protect your personal information, we cannot guarantee absolute security.
11. Retention of Personal Information
We retain personal information for as long as reasonably necessary to provide our services, manage customer relationships, comply with legal and regulatory obligations, resolve disputes, maintain business records, and support warranty or compliance requirements.
When personal information is no longer required, we will take reasonable steps to securely destroy, delete, or de-identify it, unless we are required by law to retain it.
12. Accessing or Correcting Your Personal Information
You may request access to the personal information we hold about you.
You may also ask us to correct personal information if you believe it is inaccurate, incomplete, out of date, or misleading.
To request access or correction, please contact us using the details below. We may need to verify your identity before responding to your request.
13. Privacy Complaints
If you have a concern or complaint about how your personal information has been handled, please contact us first so we can review and respond to your concerns.
We will take privacy complaints seriously and aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
14. Changes to This Privacy Policy
Sunflex Solar may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services, or legal obligations.
The latest version will be published on our website with the updated date.
15. Contact Us
For privacy enquiries, access requests, correction requests, or complaints, please contact:
Sunflex Solar
Email: info@sunflexsolar.com.au
Phone: 0418 877 904
Address: 81-83 Campbell Street, Surry Hills NSW 2010, Australia